Privacy Policy

This Privacy Policy describes how Fypon LLC ("Fypon," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website or interact with our services.

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily provide when you:

• Submit a quote request or inquiry form
• Place a product order
• Register for a contractor account
• Subscribe to our newsletter or product updates
• Contact our customer service or technical support team

This information may include your name, email address, phone number, mailing address, company name, and project details.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages viewed, and time spent on our site. We use cookies and similar tracking technologies to enhance your experience and analyze website usage patterns.

2. How We Use Your Information

We use the personal information we collect to:

• Process and fulfill product orders and quote requests
• Provide customer service and technical support
• Send order confirmations, shipping notifications, and account updates
• Send product information, installation guides, and industry news (with your consent)
• Improve our website, products, and services
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• Service Providers: Companies that help us operate our business (e.g., shipping carriers, payment processors, email service providers) are given access only to information necessary to perform their services and are contractually bound to protect your information.
• Distributors: If you request distributor referrals, we may share your contact information with authorized Fypon distributors in your region.
• Legal Compliance: We may disclose information when required by law, court order, or governmental authority.

4. Cookies and Tracking

Our website uses cookies to remember your preferences, analyze traffic patterns, and improve your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. We use analytics services that collect anonymized usage data to help us understand how visitors interact with our website.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment card information is processed through PCI-DSS compliant payment processors and is not stored on our servers. Despite these measures, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, or to opt out of marketing communications, please contact us at [email protected]. We will respond to your request within 30 days.

7. Children's Privacy

Our website is not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website and updating the "Last updated" date at the top of this page. Your continued use of our website after the effective date of any changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or requests, please contact:

Privacy Officer, Fypon LLC
123 Millwork Drive
Menomonee Falls, WI 53051
Email: [email protected]
Phone: 1-800-540-0027